FOR RELEASE: Restaurants Refusal to Serve Deaf Man


Wednesday, January 9, 2019

CONTACT:  Jeremy Caffee Executive Director

937-341-5202 /

Access Center for Independent Living response to restaurants refusal to serve deaf man at the drive-thru window

Dayton – The Access Center for Independent Living (ACIL) recently learned of a gentleman named Brandon Washburn, who was refused service at a Kettering area Taco Bell because he is deaf and typed his order on his cell phone to show the cashier at the drive-thru window. The employee refused to read the message, and after a difficult exchange, the employee called the police on Mr. Washburn.

ACIL condemns the actions of the employee and stands behind Mr. Washburn 100%. Though the employee was relieved from his duties with the restaurant and the franchise owner is retraining all of their employees at this location, ACIL feels this should be a call to action, not only to food service industry but to all service related industries to train their employees to be not only respectful of all customers but to also be kind.

“It is shameful that 28 years after the Americans with Disabilities Act became law, discrimination against persons with disabilities is still common place across the nation” stated ACIL’s Executive Director, Jeremy Caffee.

ACIL welcomes the opportunity to work with our area businesses to provide disability awareness training to their staff so that we can put an end to discrimination against persons with disabilities.

Access Center for Independent Living is a 501c (3) not-for-profit dedicated to ensuring that people with disabilities have full and complete access to the community in which they reside.


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